Terms & Conditions

Terms and Conditions for Loretta's Universe LLC

Services Offered

Loretta's Universe LLC provides various email marketing services including the following packages:

  1. Premium Service Email Growth Package: Includes planning and scheduling of up to 18 emails, A/B testing, audience segmentation, flow creation, optimization, and management, email capture creation and optimization, email copywriting, email design, and an audit on existing retention marketing with strategy recommendations.

  2. Basic Email Growth Package: Includes planning and scheduling of up to 14 emails and 6 SMS campaigns per month, A/B testing, audience segmentation, flow creation, optimization and management, email capture creation and optimization, email copywriting, email design, and an audit on existing retention marketing with strategy recommendations.

  3. Audit Package: Includes an audit of your existing email marketing flows, strategies, and segmentation, and provides a roadmap for growth.

User Responsibilities

Clients are responsible for providing all necessary branded content and managing their Klaviyo account to grant Loretta's Universe LLC access for content creation and management.

Account Registration and Management

Clients will create and manage their own Klaviyo account. Loretta’s Universe LLC must be added as a user to manage and create content within the account.

Payment Terms

Clients agree to pay the monthly fee specified in the contract, due on the first of each month for the duration of the three-month contract term. Late payments will incur a late fee of 20% of the monthly total. Service may be suspended for accounts that are not brought current within an agreed-upon time frame.

Cancellation and Refunds

Clients may cancel their services after the completion of the three-month contract term. No refunds will be provided, and clients wishing to cancel before the end of their contract are still financially responsible for the full three-month payment.

Intellectual Property Rights

Emails created under the service are owned by the client and can be used at their discretion. Loretta’s Universe LLC retains the right to use the analytics of email campaigns for promotional purposes.

Dispute Resolution

Any disputes arising under these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Limitations of Liability

Loretta’s Universe LLC provides its services without warranties and limits its liability. Consequential damages are not recoverable under these terms.

Conclusion

These terms are subject to change at any time. Clients are responsible for reviewing these terms periodically. Your continued use of our services after any modifications confirms your acceptance of these terms.